This page explains how to request deletion or anonymization of personal data processed through Lacak websites, applications, workspaces, and integrations. Requests are handled according to your relationship to the data, the requester's authority, the business customer's obligations, and applicable law.
Start with the appropriate data controller
When a business manages your data through a Lacak workspace, submit the request to that business first. The business determines why its end-customer data is used. Lacak assists the business in carrying out lawful instructions under the service agreement and available product controls.
For Lacak account, billing, security, support, or other data arising from your direct relationship with Lacak, contact the Lacak team using the address below.
How to submit a request
- Email legal@lacakbisnis.id with the subject “Lacak Data Deletion Request.”
- Include your name, related email address or phone number, the workspace or business name when applicable, your relationship to the data, and the action requested.
- Do not send passwords, access tokens, authentication codes, or identity documents before Lacak provides an appropriate verification method.
Verification and authority
Lacak may request additional information to avoid disclosing, changing, or deleting data at the request of the wrong person. Requests made by workspace users must also match their role and the authority granted by the organization that controls the workspace.
Disconnecting an integration does not automatically delete data
An administrator may disconnect channels, advertising assets, payment services, or other integrations from Lacak and from the relevant provider. Disconnection stops new access or processing where supported, but it does not always remove data already stored. Submit a deletion request when processed copies must also be deleted or anonymized.
Data that may be deleted or anonymized
- Account and profile information that is no longer required.
- Contact identities, communication routes, notes, and customer attributes.
- Sales, purchase, attribution, document, or activity data that identifies a person.
- Tokens, devices, sessions, and integration configurations without a continuing lawful purpose.
- Support communications and attachments that do not need to be retained.
Limited retention and exceptions
Some information may be retained for legal obligations, accounting, security, abuse prevention, dispute resolution, protection of another person's rights, or evidence that the request was completed. Backup copies leave the system through their retention cycle and remain restricted. Data held by third-party providers follows that provider's deletion process and retention terms.
Timing and outcome
Lacak will acknowledge the request, complete the required verification, and provide a status or result within the period required by applicable law. When a request cannot be completed in full, Lacak will explain why and identify the information that must remain.
Contact
Send questions or requests to legal@lacakbisnis.id. Include enough information to locate the workspace and data without sending unnecessary secrets.